Refund Policy

Introduction

This Refund Policy governs the terms under which refunds are provided for services rendered by Wish Geeks Techserve. By purchasing our services, you agree to be bound by the terms outlined below. Please read this policy carefully before making any payments for services.

Pay Later Policy

We offer a "Pay Later" option, allowing customers to receive IT services and pay at a later date based on an agreed-upon payment plan. This option is provided to make it easier for customers to manage their finances while still receiving necessary services.

Please note that while you may delay payment, all services must be paid for in full as per the agreed terms.

Strict No Refund Policy

Once a service has been successfully rendered or support has been provided, we strictly do not offer any refunds, under any circumstances. This includes, but is not limited to, all IT support, consultations, repairs, and any other services provided by Wish Geeks Techserve.

By using our services, you acknowledge and agree that no refund will be issued once the service has been completed or provided, regardless of whether the service was fully utilized or not.

Conditions for Refund Request Consideration

We will not entertain refund requests once the service has been delivered. However, if there is a situation where our team fails to perform the service as agreed or if the service was not provided as described, we may consider resolving the issue with further support or a service redo. These situations will be assessed on a case-by-case basis. Refund requests under any of these exceptional circumstances must be made within 14-20 days of service completion.

All refund requests must be accompanied by proof of the issue, and each case will be evaluated individually. If a refund is determined to be applicable, it will be processed within 10-14 business days to the original payment method.

Refund Process (If Applicable)

To request a refund (if applicable), please follow the process outlined below:

1. Contact our customer support team via email at info@wishgeekstechserve.com.
2. Provide a detailed explanation of the issue, including any supporting documentation or evidence.
3. Our team will investigate your request and respond within 3-5 business days.
4. If your request is deemed eligible for a refund, the refund will be processed within 10-14 business days to the original payment method.

Non-Refundable Services

The following services are explicitly non-refundable:

• Services that have been completed in full
• Software licenses or third-party services purchased on your behalf
• Consultations, troubleshooting, or repairs that have been fully rendered

If you are unsure about the refund eligibility of any service, please contact our support team before purchasing.

Dispute Resolution

Any dispute regarding our refund policy or any services provided will be addressed through a negotiation process. If an agreement cannot be reached, the matter may be resolved through binding arbitration, in accordance with the applicable laws.

Amendments to this Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the bottom of this page.

It is your responsibility to review this policy periodically to stay informed about any changes.

Contact Us

If you have any questions regarding our refund policy or require further assistance, please do not hesitate to contact us:

Email: info@wishgeekstechserve.com

Phone: +91 870 013 3076

Office Address: 12A02 Tower C, 13th Floor, Iconic Corenthum, Sector-62, Noida, Uttar Pradesh, India, 201301